In Praise of Friction - Featured Session

This event took place on Wednesday, March 16, 2022 at 11:30 AM UTC.

Venue: Austin Convention Center, Room 16AB Dr. Renée Richardson Gosline is a Senior Lecturer in the Management Science group at the MIT Sloan School of Management, and the lead Research Scientist in the Human-AI Interaction group at MIT's Initiative on The Digital Economy. She is an expert on the intersection between behavioral science and technology, and the implications of AI for cognitive bias in human decision-making. In 2020 Renée was named a Digital Fellow at Stanford’s Digital Economy Lab. She is also a 2020 honoree on the Thinkers50 Radar List of thinkers who are “putting a dent in the universe,” and has been named one of the World’s Top 40 Professors under 40 by Poets and Quants. She is a leading thinker on the science of Customer Experience and her work has been published in academic journals and books, as well as international media outlets including PBS, The BBC, The Economist, NPR, Yahoo Finance, Forbes, and Psychology Today. She is currently writing a book (MIT Press, 2022), which examines how AI affects our lives, and the benefits and perils of our digitally-mediated judgments.