Building the foundation for superior customer experiences: How retailers can capitalize on customer and associate focused innovation

This event took place on Tuesday, January 17, 2023 at 3:00 PM UTC.

Keynote Session--Javits North, Level 5, SAP Theatre--Full Conference Pass--Retailers feel pressure to foster continuous innovation that helps keep pace with constantly evolving customer preferences. But retailers also need to balance innovation and associated technology deployments with running the core business and attending to current customer needs. Join President and GM of NCR Retail, David Wilkinson, Tim Baxter, CEO EXPRESS and Shameek Konar, CEO Pilot Flying J as they discuss how they are reimagining their “North Star” to guide decisions, and avoid the legacy technology trap.