Presentation: Phy-gital – Physical & Digital – To Win Members Hearts
This event took place on Monday, March 6, 2023 at 8:40 AM UTC.
Hyatt Regency Austin, TX--Pam Piligian - CMO, Navy Federal Credit Union--Physical, interaction with human channels - call center and branch — with digital services to meet member needs in an efficient and effective way are necessary combination to excel at member satisfaction. As the CX leader (based on Forrester's CX assessment), will share how we are working to win members heads and hearts, and therefore loyalt--Exceeding Digital Banking Expectations To Create A Better User Experience.
Event Details
Start
Monday, March 6, 2023 at 8:40 AM UTC
End
Monday, March 6, 2023 at 9:05 AM UTC
Location
208 Barton Springs Rd, Austin, TX 78704, USA
Online
No
Event Type
event
Category
[
"Future Digital Finance 2023",
"Future Digital Finance",
"Presentation",
"Texas ",
"Austin Events ",
"Events in USA",
"Phy-gital",
"Physical & Digital",
" Win Members Hearts",
"Digital services ",
"Customer experience ",
"User Experience",
"Digital Banking",
"CX leader",
"Pam Piligian",
"Navy Federal Credit Union"
]
Link
https://netfinance.wbresearch.com/agenda/day-2
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