Presentation: Delivering Personalization at Scale in Financial Services

This event took place on Monday, March 6, 2023 at 11:15 AM UTC.

Hyatt Regency Austin, TX--Financial institution’s top challenge isn't a lack of knowledge or resources; it's change management, according to our survey results released last week at Fortune 500 companies across North America who reported they were working on digital transformation initiatives (34%). This means figuring out how your organization wants its workforce and processes changing by putting in place systems infrastructure like governance model(s), role descriptions/responsibilities etc., while also embracing agile methodologies which allow for real-time adjustments as innovations emerge each day. Our panelists will discuss what is making a genuine influence on decision makers and what digital tools you really need to compete. · Digital Capabilities; selecting what’s right for your business; and making the case. · Understanding your customers, and what they will use. · Lessons learned from real implementations and transformation journeys.