Panel: Using Data To Personalize Your CX And Increase Loyalty

This event took place on Monday, March 6, 2023 at 3:05 PM UTC.

Hyatt Regency Austin, TX--Customers are interacting through digital channels more so than ever, and FIs need to be able to capture customer data in every interaction in order to provide personalized experiences. In this session we’ll look at ways that FI’s can take the data they have and create a well-tailored experience for their customers. · Harnessing and organizing the customer data you have to create a personalized experience. · Identifying the right third parties to partner with to create a solution that will use data to improve customer experience. · Using data to know how your customer is interacting with your organization and when to provide personalized recommendations. · Collecting your customer’s behavioral data in order to understand the touch points that should be personalized.