Keynote Presentation: How To Thrive In Today’s Digital Banking Ecosystem

This event took place on Tuesday, March 7, 2023 at 9:35 AM UTC.

Hyatt Regency Austin--Patrick Kelly - Chief Digital Officer, First Horizon Bank--Financial institutions have long been struggling to keep pace with the ever-changing digital landscape. In the past, banks could rely on brick-and-mortar locations and customer loyalty to stay afloat. However, today’s consumers are more tech-savvy than ever, and they expect their banking experience to reflect that. In order to thrive in today’s digital ecosystem, banks need to be able to provide a seamless, user-friendly experience that meets the needs of modern consumers. This means investing in cutting-edge technology, developing innovative products and services, and staying ahead of the curve when it comes to customer expectations. Only by meeting these challenges head-on will banks be able to thrive in today’s digital world.